QTS ("Quality Technology Services") is sensitive to privacy issues with respect to the use of user information provided to us over the Internet. QTS is committed to maintaining the privacy and confidentiality of the personal information that we collect. For these reasons, we are disclosing to you our practices in gathering and using information that you provide us.
What Information Do We Collect and How Do We Collect It?
In general, you can visit QTS on the World Wide Web without telling us who you are or revealing any personal information about yourself. Our web servers collect our visitors’ domain names and IP addresses, but not personal email addresses. This information is used to diagnose problems with our server, measure the number of visits and number of pages viewed, and register methods by which our site was found, and methods used for viewing our site. QTS will use this information to evaluate how you use our Web site and how we can improve the content of the site.
Our analytics tools also collect information regarding the user. Specifically, this includes screen resolution, color depth, whether or not Java and Flash are installed, browser version, operating system, and mobile device type. A summary of this information, without identification of any individual user, is sometimes shared with certain third parties when discussing browser compatibility.
Our online surveys ask visitors for contact information (such as their e-mail address), unique identifiers (like their names), and demographic information (like their zip code, age, or income level).
On the QTS Customer Portal, we may collect personal information from individuals acting on behalf of our business clients, such as name, address, email address and phone number. The QTS Customer Portal generally provides access to company level operational information with some limited display of personal contact information of those accessing the portal or submitting a help desk ticket.
We also may collect answers, questions, comments, ideas, suggestions, or the like which you send to us ("QTS Related Information") when you communicate with us through the Web site or email messages generated through the Web site.
Our Web site and the QTS services described on the Web site are not directed to children under the age of 13. We do not intentionally collect or maintain information about children under the age of 13. We also do not intentionally collect or maintain any information regarding ethnic origin, political opinions, health or medical conditions, philosophical beliefs, religious beliefs or participation or other such sensitive information. Do not provide us with such information or any information that you deem to be proprietary or confidential in nature.
How Do We Use Information We Collect?
Your IP address is used to help identify you to us and to gather broad demographic information.
We use contact information of individuals acting on behalf of our business clients in order to process and maintain the client's account. Such information may be displayed on the QTS Customer Portal for the client's viewing only.
When you submit information via the "contact us" link on our Web site, that information is provided to our third party service provider www.salesforce.com who provides us with Customer Relationship Management software to process your request.
We use data from our surveys to track the demographic information we receive from the survey takers and to log the user's identity. This information is not given out to third parties, except in de-personalized form for purposes of web site analytics. It is not used to send the user any unrequested correspondence. When requested by a user, QTS will contact or send materials to the user for marketing or other purposes. However, we will not make user-specific information gathered on our site available to unaffiliated organizations for commercial purposes.
We may use QTS Related Information, including your answers, questions, comments, ideas, suggestions and other such information to improve on our services, market our services to you, assist you in the use of our services and improve your experience with our products. While we will protect any of your personally-identifiable information submitted with QTS Related Information, we will be free to reproduce, use, and distribute the QTS Related Information to others without restriction, permission, or license. We also will be free to use any ideas, techniques, concepts, or know-how contained in QTS Related Information that you send us for any purpose whatsoever including, but not limited to, developing and marketing products or services incorporating such information.
QTS also will share your information with its service providers for the purpose of operating the site and facilitating the services you request. This includes service providers we utilize for payment processing, mailing, email, technology support and other such services. We will use your information to process payments and requests for services, deliver our technology or services, communicate with you regarding orders for service and to provide access to customer-oriented areas of the Web site.
QTS may make use of an Internet tool called "cookies" in order to provide you with tailored information and for identification purposes. A cookie is a small piece of data that a Web site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return.
The QTS Web site may contain links to other sites. QTS is not responsible for the content or the privacy practices employed by other sites.
Due to the evolving nature of the technologies that we use and the way that we conduct business, we may amend this policy from time to time. We will post any revisions on this Web site.
Opt-Out of Communications
You may opt-out of disclosure of your personal data to third parties for marketing purposes, including correspondence from us for marketing purposes with respect to our services. Opt-out requests should be sent to email@example.com or write us at Privacy Opt-Out, Quality Technology Services, 12851 Foster St. Ste. 205, Overland Park, KS 66213. An opt-out request regarding communications from QTS can also be made by following the unsubscribe instructions included in any email you receive from us. You may not opt-out of disclosure of blinded analytics data.
EU Data Directive Privacy Notice
QTS complies with the U.S. EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. QTS has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view QTS's certification, please visit http://www.export.gov/safeharbor/.
QTS is committed to compliance with its privacy obligations in the United States and throughout the world. This EU Data Directive Privacy Notice sets forth the privacy principles QTS follows with respect to personal information transferred from within the European Union to the United States.
QTS receives both personal information that QTS processes as a data controller (i.e., QTS alone or jointly with others determines the purposes and means of the processing of the personal information) and personal information that QTS processes as a data processor on behalf of data controllers. QTS acts only as a data processor with respect to personal information that is collected, stored or used by its customers and when acting as such, QTS does not access, control or share such information without direction and authorization from its data controller customers.
In accordance with the provisions of Safe Harbor’s FAQ 10 – Article 17 contracts, QTS has entered into a contract with each of its customers that defines its obligations with respect to personal information. Under the terms of each contract, QTS is obligated to process the personal information only in accordance with instructions from each customer and to provide an appropriate level of security for the personal information. Thus, QTS is not required to apply the Safe Harbor Privacy Principles to this information because the data controller remains responsible for it vis-à-vis each respective individual in accordance with EU provisions. The below Safe Harbor Principles therefore only apply when QTS receives personal information as a data controller.
QTS notifies data subjects about the purposes for which we collect and use information about them. See "What Information Do We Collect and How Do We Collect It?" and "How Do We Use Information We Collect?" above. Individuals may contact QTS's privacy director through the contact information provided below with any inquiries or complaints or to request information about the types of third parties (other than third party processors) to which it discloses the information and the choices and means it offers for limiting use and disclosure of personal information.
QTS gives you the opportunity to choose whether your information will be disclosed to a third party (other than service providers) or used for a purpose incompatible with the purpose for which it was originally collected or subsequently authorized by the individual. See below for details on how to update or remove your information.
You may access your personally identifiable information that we have on file. If you would like to access your information or if you believe that any personal information we have is incorrect, or has been or might be inappropriately used, please contact firstname.lastname@example.org. Upon request, QTS will provide you with reasonable access to such information in a reasonable amount of time and will take reasonable steps to permit individuals to correct, amend or delete information that is demonstrated to be inaccurate or incomplete.
QTS takes reasonable steps to protect your information from loss, misuse and unauthorized access, disclosure, alteration and destruction. QTS has put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information from loss, misuse, unauthorized access or disclosure, alteration or destruction. QTS cannot guarantee the security of information on or transmitted via the Internet. QTS uses Secure Socket Layer encryption for transmitting any information from our Web site to our third party CRM software provider www.salesforce.com and for completing the user authentication process.
QTS only processes personal information in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the individual. To the extent necessary for those purposes, QTS will take reasonable steps to ensure that personal information is accurate, complete, current and reliable for its intended use.
QTS transfers personal information only to those third parties who: (a) have agreed, in writing, to provide at least the same level of privacy protection to the personal information as is required under the EU Data Directive or the related Safe Harbor Principles; and/or (b) adhere to the Safe Harbor Principles. Exceptions to this limitation on onward transfer include where a data subject has granted QTS express permission to transfer his or her data to the third party, or, where such transfer is necessary for the purpose of meeting an applicable legal requirement.
Quality Technology Services
Attn: Privacy Director
12851 Foster St. Ste. 205
Overland Park, KS 66213
If a complaint or dispute cannot be resolved through our internal process, we are committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by QTS, please visit the BBB EU SAFE HARBOR web site at http://www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint. If you are unsatisfied with our response to your inquiry and you are located in the EU, you may also report complaints to the EU Data Protection Authority (“DPA”) or the Swiss Federal Data Protection and Information commissioner (“SDPC”). By voluntarily certifying that it will comply with the Safe Harbor Principles, QTS has made itself subject to the dispute resolution, enforcement, and sanctioning powers of the DPA and/or the SDPC, as applicable, and has agreed to cooperate and comply with the applicable DPA or the SDPC in regard to QTS's processing of personal information.
QTS's adherence to these principles may be limited to the extent required to respond to a legal or ethical obligation and to the extent expressly permitted by an applicable law, rule or regulation.
Quality Technology Services
Attn: Privacy Director
12851 Foster St.
Overland Park, KS 66213
QTS may update this policy periodically. QTS reserves the right to modify, add or remove portions of this privacy statement at its discretion. If we decide to change this policy, we will post those changes at this site. If the changes we make to the policy are material, we also may post a notice on the QTS web page (www.qualitytech.com) or, in some cases, may provide notice of the changes by e-mail. This policy was last updated on October 17,2012.